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Cloud Support Engineer (Infrastructure - KR) Tokyo, Japan

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Cloud Support Engineer (Infrastructure - KR) Description

EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Application Support Engineers to extend our multi language team, based in Minato-ku, Tokyo, Japan.

What You’ll Do

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

What You Have

  • 3+ years’ experience as a Systems Admin or an Infrastructure Engineer
  • Capable to setup monitoring, conduct performance audit and performance optimization; with particular emphasis on troubleshooting Linux performance (CPU, memory, I/O)
  • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Experience troubleshooting with network troubleshooting tools (traceroute, IPERF, TCP route), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Native or Fluent Korean communication
  • Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)

Nice to Have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2) and Terraform
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement
  • Business level Japanese is a plus


  • Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
  • Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
  • You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
  • By choosing EPAM, you'll be working at Glassdoor’s 100 Best Places to Work for 2023 and 2024, and one of the Most Loved Workplaces, as recognized by Newsweek from 2021 through to 2023

Life at EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
  • Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
  • We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
  • With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond

How We Hire

  • Here, we summarize the typical journey to finding a job within EPAM
  • Apply and tell us about yourself
  • Go through some standard interviews:
    • General interview with our recruiter
    • Technical interview with our digital lead
    • Manager interview
    • Offer interview with HR
  • Get ready to join the team



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